Lifetime Warranty

Our Lifetime Craftsmanship Guarantee

We Build Leather Goods That Last & We Stand Behind Every Stitch

When you invest in a Columbus Leather product, you're not just buying a jacket, vest, or pair of gloves. You're investing in quality craftsmanship built to ride with you for years. That's why every leather item we make comes with our Lifetime Warranty against defects in materials and workmanship.

If something goes wrong due to how we made it, we'll make it right—whether that's a repair, replacement, or rebuild.

What's Covered

Our Lifetime Warranty protects you against manufacturing defects for as long as your product exists. Here's what we've got your back on:

Leather Materials

All genuine leather on jackets, vests, chaps, gloves, and other leather goods.

Hardware Components

  • Zippers
  • Buckles
  • Snaps
  • Rivets
  • D-rings
  • Other metal hardware

Construction Quality

  • Stitching failures
  • Seam separation
  • Lining defects

Applies To:

  • Stock products purchased directly from www.columbusleather.com
  • Custom-built products
  • Both domestic and international orders

Important Note on Non-Leather Materials

Products made with canvas, denim, twill, or mesh fabrics are not covered for material defects, but the hardware on these items is still protected under this warranty.

What's Not Covered

We build our products tough, but they're not indestructible. This warranty doesn't cover:

Normal Wear & Aging

  • Natural leather fading or color changes
  • Creasing and patina development
  • Minor surface scuffs from regular use

Damage from Use or Accidents

  • Cuts, tears, or punctures
  • Burns or heat damage
  • Crash or impact damage
  • Pet damage (scratches, bites, chewing)

Modifications & Alterations

  • Patches applied after purchase (see below)
  • Customer-added hardware or embellishments
  • Tailoring or alterations done outside Columbus Leather
  • Dyeing or chemical treatments

Improper Care

  • Machine washing
  • Damage from harsh chemicals or cleaners
  • Mold or mildew from improper storage
  • Over-soaking or water damage from neglect

The Patch Policy – Please Read Carefully

Once you apply patches to your product, it can no longer be returned, exchanged, or submitted for warranty repair.

Here's why: Removing patches damages the leather and stitching, making it impossible for us to properly assess manufacturing defects or perform quality repairs.

This applies to:

  • Iron-on patches
  • Sewn-on patches
  • Adhesive patches
  • Any permanent decorations added after purchase

Plan Ahead: If you're considering patches, make sure your product fits perfectly and meets your expectations first.

How to Keep Your Warranty Valid

Leather is incredibly durable when treated right. Follow these care guidelines to keep your warranty active and your gear looking great.

DO:

  • Clean with leather-specific products.
  • Condition regularly to maintain suppleness and shine.
  • Spot clean stains with a damp cloth and mild soap.
  • For deep cleaning, briefly soak in lukewarm water, then air dry (don't over-soak).
  • Store in a cool, dry place away from direct sunlight.

DON'T:

  • Machine wash or dry.
  • Use harsh chemicals, bleach, or household cleaners.
  • Leave soaking for extended periods.
  • Expose to extreme heat sources.
  • Store in damp or humid conditions.

How to File a Warranty Claim

We've made the process simple.

Step 1: Contact Us

Reach out via email or phone with your order details.

📧 Email: columbusleatherplus25@gmail.com

📞 Phone: +1 (609) 840-2563

Please have the following ready:

  • Your order number
  • Description of the issue
  • Clear photos showing the defect

Step 2: Send Photos

Our team will assess the damage based on the photos you provide via email.

Please include:

  • Close-up photos of the problem area
  • A full view of the product
  • Any tags or labels still attached

Step 3: Get Approval

We'll review your claim and respond as quickly as possible (usually within 1–2 business days) with:

  • Approval for repair or replacement
  • Shipping instructions
  • What to expect next

Step 4: Ship Your Item

If your claim is approved:

  • You cover shipping costs to us.
  • We cover return shipping costs back to you.
  • Pack your item securely and use a trackable shipping method.

Step 5: We Handle the Rest

Depending on the issue, we'll:

  • Repair the defect and return your original product.
  • Replace it with the same item if repair isn't possible.
  • Rebuild a custom product to the original specifications.
  • Offer an equal-value alternative if your original item has been discontinued.

Purchased from Amazon or a Retail Partner?

Our warranty covers Columbus Leather products no matter where you purchased them. Whether you ordered from www.columbusleather.com, Amazon, or one of our authorized retail partners, we're here to help.

Simply have your proof of purchase or order details ready when you contact us.

Columbus Leather Lifetime Promise

We take pride in every jacket, vest, pair of gloves, and leather accessory we create. Our commitment to quality doesn't end when your order is delivered. It continues for the life of your product.

Ride with confidence. Wear it with pride. We've got your back for life.